Effortless Order Cancellations 

Nimbletree Solutions Private Limited ("we," "our," "us") manages Eleganzevogue to offer continuous fashion support to our users ("you," "your"). We understand that plans change, and so do preferences. If you need to cancel an order, we provide a simple process to do so before it is prepared for dispatch. Once a cancellation request is placed, we strive to process it promptly. If your order has already been shipped, cancellation may not be possible, but alternative resolutions may be available. Our goal is to ensure flexibility while maintaining a smooth shopping experience. 

How to Cancel Your Order 
 

• Cancellations can be requested through your account or by reaching out to our team. 
• Orders that have entered the dispatch phase may not be eligible for cancellation. 
• If cancellation is successful, refunds will be processed as per the original payment method. 
• Once confirmed, a cancellation cannot be reversed, and a new order must be placed. 
• We aim to make the process hassle-free while maintaining efficiency. 

Order Modifications & Adjustments 

We value customer satisfaction and understand that preferences may change. If you wish to modify an order, we recommend making changes as soon as possible. Adjustments, including item changes or cancellations, are subject to order status. Once an order is confirmed for dispatch, modifications may no longer be feasible. Our team is always available to explore possible solutions that best suit your needs. 

In cases where modifications are not possible, you may consider placing a new order while requesting cancellation for the previous one. This ensures that you receive the styles that best match your preferences. We are committed to offering a seamless experience while maintaining efficiency in processing orders. Your convenience and satisfaction remain our priority at every step.  

Refunds & Processing Time 
 

• Approved cancellations will be refunded based on the original payment method. 
• Processing times may vary based on banking and financial institution policies. 
• Once initiated, refund status can be checked within your account. 
• We strive to ensure that all eligible refunds are processed promptly. 
• For any concerns, our support team is happy to assist. 

Exceptions & Special Cases 

Certain orders may not be eligible for cancellation based on their status. Items that are custom-made, pre-ordered, or specifically requested may have different cancellation terms. If an order is already in transit, cancellation may not be possible, and return options can be explored instead. We encourage reviewing order details carefully before finalizing purchases. Our policies are designed to balance convenience while ensuring fair processing. 

For unique cases, we are always here to assist and provide the best possible resolution. Customer satisfaction is at the heart of our service, and we aim to accommodate reasonable requests. Whether it’s a change of mind or an order adjustment, we strive to offer flexible solutions. We encourage reaching out at the earliest to explore available options. 

Policy Updates & Revisions 
 

• Our cancellation policy may be updated to align with evolving customer needs. 
• Any modifications will be clearly outlined to maintain transparency. 
• We encourage reviewing this section periodically for the latest updates. 
• By continuing to shop with us, you acknowledge the latest terms. 
• Customer experience remains our top priority, ensuring convenience at every step.