Effortless Delivery, Timely Arrival 

Nimbletree Solutions Private Limited ("we," "our," "us") runs Eleganzevogue with the primary aim of benefiting the users ("you," "your"). Every order is thoughtfully processed to guarantee it arrives in pristine condition and within the specified timeframe. By placing an order with us, you acknowledge and accept these terms, and we ensure that your shopping experience is smooth, satisfying, and delightful. Your fashion needs are our priority, and we promise to handle each step with precision and care. 

Fashion at Your Doorstep: Nationwide Reach 

We bring our curated, stylish collections to customers across India, ensuring that wherever you are, you have access to the finest in fashion. Although international delivery is not available currently, we are constantly expanding our delivery network. Whether you're nestled in a bustling city or a serene town, your chosen fashion items are only an order away. Our growing logistics capabilities allow us to serve more regions every day, collaborating with trusted courier partners to guarantee prompt and reliable delivery. Be sure to check back on our website for updates as we continue to extend our service coverage. 

Order Processing: Swift, Precise, and Well-Cared For 

• Orders are processed within 1-2 business days after confirmation. 
• Weekends and public holidays are excluded from processing times. 
• Once your order is packed, you will receive an email notifying you of dispatch. 
• Every item is carefully packaged to ensure its quality and safety in transit. 
• We strive for timely delivery, but unforeseen delays can occasionally occur. 

Delivery Timeline: Prompt and Predictable 

For standard shipping, expect your order to reach you within 3-8 business days, depending on your location. We work with premium courier services to ensure that your items arrive safely and on time. While we aim for quick and smooth dispatch, occasional delays may arise due to external factors. If your order experiences a delay, rest assured that our customer service team will assist you and keep you informed throughout the process, ensuring a pleasant experience from start to finish. 

Missed Deliveries: Steps to Reclaim Your Order 

In the event that a delivery attempt is unsuccessful due to an incorrect address or recipient unavailability, our courier will make up to two additional attempts. If all delivery efforts fail, the package may be returned to us. You can request a re-delivery; however, additional shipping charges might apply. To prevent any inconvenience, please ensure that someone is available at the delivery address to accept the package. If you anticipate any difficulties receiving your order, feel free to contact our support team for assistance. 

Handling Damaged or Lost Shipments: Our Commitment to You 

• Notify our support team within 48 hours if your product arrives damaged, with images for verification. 
• We will arrange for a replacement or a refund, as necessary, once the issue is reviewed. 
• If your shipment is lost, we will work with our courier partners to investigate and resolve the matter. 
• Every order is packed with care to minimize damage risks during transit. 
• Your satisfaction is our top priority, and we ensure that every order reaches you in perfect condition. 

Exclusive Items: Extra Care, Extra Attention 

Certain items, such as delicate or oversized products, require special care during shipment. These exclusive items have specific shipping guidelines listed on their product pages, which we encourage you to review before placing your order. Our logistics team takes extra precautions with packaging to ensure these items are delivered safely and securely. Should you have concerns about the shipping of exclusive items, our support team is always available to address any questions or requests you may have. 

Customer Support: Here for You, Always 

• Our dedicated support team is available to assist with any shipping inquiries you may have. 
• Reach out to us via email at nimbletreesolutionspvtltd@gmail.com, and we’ll get back to you promptly. 
• We are committed to addressing any concerns and providing solutions. 
• Your trust is of utmost importance to us, and we take pride in delivering exceptional service. 
• We look forward to ensuring your experience with Eleganzevogue is flawless and enjoyable. 

Thank you for choosing Eleganzevogue, where convenience meets elegance, right at your doorstep.