Effortless Returns, Shop with Peace of Mind 

Nimbletree Solutions Private Limited ("we," "our," "us") operates Eleganzevogue. We are committed to offering our users (“you” or “your”) an exceptional shopping experience. While we ensure that every item meets our high standards, we understand that sometimes a return is necessary. We’ve crafted a return process that is as easy and convenient as possible, aiming to resolve any concerns quickly. If you happen to receive a damaged or defective product, we sincerely apologize and are here to assist you every step of the way. To begin a return or exchange, please reach out to our customer support team within 48 hours of receiving your package. If the wrong item is delivered, contact us immediately, and we’ll arrange for a replacement or return. Returns are only eligible if the item remains unused, unaltered, and in its original packaging with tags, labels, and invoices intact. 

Hassle-Free Returns: Swift and Simple Solutions 

Our support team is dedicated to guiding you through a smooth and efficient return process. Be sure to initiate your return within the specified time frame to avoid any delays. We’ll provide step-by-step instructions to make the process as straightforward and stress-free as possible. Once we receive the returned item, we process refunds or exchanges within 5-7 business days. Your satisfaction is important to us, and we strive to make returns as convenient as possible, ensuring a pleasant experience every time. 

Non-Returnable Items: What You Should Know 

• Intimate apparel like underwear, socks, and swimwear cannot be returned due to hygiene concerns. 
• Items marked as "final sale" or purchased at discounted prices are non-returnable. 
• Personalized or custom-made products can only be returned if they arrive damaged or defective. 
• Any items that show signs of wear, washing, or alteration are not eligible for return. 
• Carefully review product descriptions as some items will be clearly labeled as non-returnable to avoid confusion. 

Return Shipping: Important Information 

• If the return is due to an error on our part, we will cover the return shipping costs. 
• For returns resulting from a change of preference, the customer will bear the shipping costs. 
• We recommend using a reliable courier service to ensure your item is returned safely. 
• If the item is defective or damaged, we will provide return instructions at no additional cost to you. 
• Our goal is to maintain transparency and fairness throughout the return shipping process, keeping everything clear and straightforward. 

Refund Process: What to Expect 

• After we receive and inspect your returned item, your refund will be processed via the original payment method. 
• Refunds are typically completed within 5-7 business days, ensuring efficiency and reliability. 
• You will receive a confirmation email once the refund has been successfully issued. 
• We strive to ensure the refund process is quick and hassle-free, so you can continue shopping with confidence.  
• If you need further assistance, our customer support team is always available to help. 

Need Assistance? We’re Here to Help 

• Have questions about returns, refunds, or exchanges? Our dedicated support team is ready to assist. 
• Contact us at nimbletreesolutionspvtltd@gmail.com, and we’ll get back to you promptly with solutions. 
• We are committed to resolving any concerns you have and ensuring a seamless shopping experience. 
• Your satisfaction is our priority, and we’re focused on delivering exceptional service every step of the way. 
• Thank you for shopping with Eleganzevogue, where stylish fashion is delivered straight to your doorstep with ease.